FAQs
Payments & Safety
We accept payments via credit cards, debit cards, net banking, and other secure payment gateways for a safe and seamless checkout experience.
Absolutely! We prioritize the security of your payment details. Our website employs robust encryption and follows industry standards to ensure your information remains safe and protected.
You can rest assured that we maintain transparency in our pricing. The total amount you see during checkout includes the product cost and any applicable taxes or shipping fees.
For your security, we do not store sensitive payment information. However, you can choose to save your preferred payment method for faster checkouts in the future.
At the moment, we do not provide installment payment plans. However, you can explore the various payment methods available during checkout for your convenience.
If you face any payment-related problems, please reach out to our customer support team immediately. We’re here to assist you and resolve any concerns promptly.
Shipping & Delivery
We aim to process and dispatch orders within the same day or the next day for within 20kms after payment confirmation. Delivery times may vary based on your location and the shipping method chosen.
Presently, we only ship within India. We’re working on expanding our reach and hope to offer international shipping in the future.
Yes, you will receive a tracking number via WhatsApp once your order has been dispatched. You can use WhatsApp or you can all to our customer care number to track your package’s journey.
While we strive for timely deliveries, unforeseen circumstances might cause delays. If your order is delayed beyond the estimated delivery date, please contact us for assistance.
To ensure prompt delivery, we advise providing the correct shipping address during checkout. However, if you need to make changes, please reach out to us immediately, and we’ll do our best to assist you.
Returns & Refunds
We have a hassle-free return policy. If you’re unsatisfied with your purchase, you can initiate a return within 3 days of receiving the product. Please refer to our Returns Policy for detailed instructions.
Certain perishable or personal care items may not be eligible for returns due to hygiene and safety reasons. Please check our Returns Policy or contact us for clarification.
Once we receive the returned item, we’ll inspect it and process the refund within next 3 days. The refunded amount will be credited to your original payment method.
In cases of damaged or incorrect items, we’ll cover the return shipping costs. For other reasons, return shipping charges may apply, which will be deducted from the refunded amount.
At the moment, we do not offer direct exchanges. However, you can return the item as per our policy and place a new order for the desired product.
We apologize for any inconvenience caused. Please contact us immediately with details and images of the damaged or defective item, and we’ll swiftly assist you with a replacement or refund.